Pre-sale
Details on how the DockHub Uno pre-sale will be organized.
Pre-Sale Policy
Overview
DockHub products may be offered for pre-sale prior to general availability. This policy explains how pre-orders are handled, including payment, cancellations, fulfillment timing, and product updates.
Payment Terms
- All pre-sale orders are paid in full at checkout at the advertised pre-sale discounted price.
- By placing a pre-order, you authorize DockHub to charge your payment method at the time of purchase.
Shipping Start Date
- Pre-sale shipments will begin on May 18, 2026.
- Orders will be fulfilled on a first-come, first-served basis.
- If demand exceeds available inventory, new orders may continue to be accepted as pre-orders, with the estimated lead time clearly displayed on our storefront at the time of purchase.
Cancellations & Refunds (Before Shipment)
- Customers may cancel their pre-order for a full refund at any time before the order ships.
- Approved refunds will be processed back to the original payment method within 5–10 business days.
Customer-Initiated Delays & Unresponsiveness
If a pre-ordered unit is ready to ship but the customer:
- Requests delayed delivery, or
- Becomes unresponsive
DockHub will:
- Hold the unit for up to six (6) months
- Make at least three (3) documented attempts to contact the customer if a delay request is made
If the customer remains unresponsive after this period, DockHub may proceed with shipment to the address on file using standard delivery methods.
Once the order is shipped and marked as fulfilled, responsibility transfers to the carrier and the customer. DockHub is not responsible for delivery issues after shipment is in transit.
Product Changes During Pre-Sale
As part of normal product refinement:
- Minor hardware, firmware, or enclosure changes may occur between pre-sale and shipment
- Any changes will not materially affect core functionality, safety, or advertised performance
Address Changes
- Shipping address changes may be requested up to two (2) weeks before shipments begin.
- After that point, address change requests will be considered but cannot be guaranteed once fulfillment and logistics are underway.
Quantity Limits
There are no limits on the number of units that may be pre-ordered per customer, unless otherwise stated.
Questions & Support
If you have questions about your pre-order, cancellation, or fulfillment status, please contact us through our support channels.
Pre-Sale FAQ
What is a pre-sale?
A pre-sale allows you to reserve your DockHub unit before general availability. Pre-sale orders are fulfilled in the order they are received.
When will my order ship?
Pre-sale orders will begin shipping on May 18, 2026.
If demand exceeds available inventory, your estimated lead time will be clearly displayed on our storefront at the time of purchase.
Will I be charged now or when it ships?
You will be charged in full at checkout at the pre-sale discounted price.
Can I cancel my pre-order?
Yes. You may cancel your pre-order for a full refund at any time before your order ships.
Approved refunds are processed within 5–10 business days to your original payment method.
How are pre-sale orders prioritized?
All pre-sale orders are fulfilled on a first-come, first-served basis.
What happens if I need to delay delivery?
If your unit is ready to ship and you request a delay, we can hold your unit for up to six (6) months.
If you become unresponsive, we will make at least three attempts to contact you. After that, the order may ship to the address on file using standard delivery methods.
What if I don't respond to delivery attempts?
If a unit ships due to lack of response and is marked as fulfilled, responsibility transfers to the carrier and customer. DockHub is not responsible for delivery issues once the order is in transit.
Can the product change between pre-sale and shipment?
Minor refinements to hardware, firmware, or enclosure design may occur as part of normal product development.
These updates will not materially affect core functionality, safety, or advertised performance.
Can I change my shipping address?
Shipping address changes can be requested up to two (2) weeks before shipments begin.
After that point, address changes may not be possible once fulfillment is underway.
Do you offer local pickup?
No. At this time, all orders are shipped directly to the provided delivery address.
Is shipping included?
Free shipping is included for all Florida deliveries
Shipping outside Florida is available at an additional cost, calculated at checkout